Terms of Service

Standard MOQ is 500 units per design/SKU for stock materials. Custom material or complex designs may require higher MOQ (negotiable based on project scope).

Sample orders (10-50 units) are available for quality evaluation prior to bulk production, subject to sampling fees (see Section 3).

• Deposit: 30-50% advance payment required upon order confirmation to initiate production.
• Balance: Remaining balance due before shipment or upon delivery (FOB/CIF terms).
• Methods: Bank transfer (T/T), Letter of Credit (L/C), or other mutually agreed methods. All banking fees are borne by the Client.
• Currency: USD or CNY (exchange rate locked at order confirmation).

• Sample Fee: USD $50-200 per design (varies by complexity, material, and printing method). Fee is refundable upon bulk order placement (MOQ met).
• Timeline: 7-14 days for sample production after design finalization.
• Revisions: Up to 2 rounds of revisions included. Additional revisions incur extra charges.
• Shipping: Sample shipping costs borne by Client (express courier recommended).

• Custom Molds: If custom molds/dies are required (e.g., unique hardware, embossing plates), Client pays one-time mold fee (USD $200-1000 depending on complexity).
• Ownership: Molds remain property of Manufacturer but are exclusively reserved for Client's orders. Manufacturer will not use molds for other clients without written consent.
• Transfer: Client may request mold transfer (physical handover) after 3 years of partnership or upon payment of a transfer fee (negotiable).
• Maintenance: Manufacturer maintains molds at no extra cost for 2 years from last order. Extended storage available for annual fee.

• Internal QC: All products undergo multi-stage inspection (material, production, final) at our Dongguan facility. Defect rate target: <2% per batch.
• Third-Party Inspection: Client may appoint independent inspectors (e.g., SGS, Bureau Veritas) at their own cost. Manufacturer will cooperate fully.
• Pre-Shipment Approval: Manufacturer provides photos/videos of finished goods before shipment. Client has 48 hours to raise concerns.
• Acceptance: Goods deemed accepted if no written objection within 7 days of delivery.

• Warranty Period: 90 days from delivery date for manufacturing defects (stitching failures, material flaws, hardware malfunctions).
• Defect Rate Tolerance: Up to 2% defect rate is industry-standard. If defects exceed 5%, Manufacturer will replace defective units at no cost.
• Exclusions: Warranty does not cover damage from misuse, improper storage, normal wear-and-tear, or Client-caused errors in specifications.
• Remedy: Manufacturer's sole liability is replacement of defective goods or pro-rata refund (at Manufacturer's discretion). No liability for indirect/consequential losses.

• Payment Delays: If Client fails to pay deposit/balance on time, Manufacturer may suspend production or cancel order. Late payment incurs 1.5% monthly interest.
• Order Cancellation: Client may cancel before production starts (full deposit refund minus 10% admin fee). After production begins, cancellation forfeits deposit and Client liable for work-in-progress costs.
• Delivery Delays (Manufacturer): If Manufacturer delays beyond agreed timeline (excluding force majeure), Client may claim 0.5% compensation per week (capped at 5% of order value).
• IP Infringement (Client): If Client-provided designs infringe third-party rights, Client indemnifies Manufacturer for all legal costs, fines, and damages.

• Negotiation: Parties agree to first attempt good-faith negotiation for 30 days to resolve disputes.
• Arbitration: If negotiation fails, disputes shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC) in Shenzhen, China. Arbitration conducted in English.
• Governing Law: These Terms governed by the laws of the People's Republic of China (excluding conflict of laws principles).
• Language: English version of these Terms prevails in case of translation discrepancies.